Privacy Policy

Last Updated: June 4, 2026

This Privacy Policy explains how olive-thicket collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Personal Information

When you contact us through our website or request services, we may collect:

• Your name
• Email address
• Property address
• Service preferences
• Communication history with our team

Automatically Collected Information

We may automatically collect certain technical information when you visit our website:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our garden care services
• To respond to your inquiries and service requests
• To schedule appointments and provide service updates
• To send administrative information about our services
• To improve our website functionality and user experience
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website or conducting our business
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our clients or others
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more detailed information, please refer to our Cookies Policy.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain processing of your information
• Withdraw consent where processing is based on consent

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 127 Botanical Gardens Drive, Melbourne VIC 3004, Australia